Viator Travel Agent Resource Center

All the resources you need to grow your travel agent business in one place.

Getting Started on the Travel Agent Program

If you’re new to Viator’s Travel Agent Program, we’ll help you get onboarded as quickly as possible so you can start earning commission right away. We highly recommend attending our Welcome Webinar as well as familiarizing yourself with how to use our site.

Host resources

Agency account registration

This guide for agency host/admins (or independent agents not affiliated with an agency) walks through step-by-step how to create your agency’s account and the next steps you need to take to fully activate your account. 

See the guide →

Adding payout details

Learn more about how to add payout details, the payment types we accept, and how often we payout. 

See the guide →

Inviting advisors to join your host agency's account

This guide details account roles, how to invite advisors to your account, and what happens after you invite agents.

See the guide →

Agent resources

Joining an agency account

This guide for advisors/agents goes through how advisors can join their agency’s Travel Agent Program account.

See the guide →

Navigating the Travel Agent Program

There are multiple ways to find the perfect tour or activity for your client. Watch our video as well as your guided walkthrough on how to navigate our site made with travel agents in mind.

See the guide →

Searching for products

With 395,000, it’s not always the easiest to find the right product for your client. We’ll walk you through the different ways to access our products

See the guide →

Travel advisor webinars

Travel agents of all levels of experience can attend webinars and walk away with takeaways. We have regularly scheduled welcome webinars for new agents joining the Viator Travel Agent Program as well as more advanced webinars to go over best practices while booking tours and activities on behalf of your clients.

See all webinars →

Making bookings on the Travel Agent Program

Making a booking

In this guide, we’ll go through step-by-step where and how to make bookings on Viator’s Travel Agent Program. 

See how to make a booking →

Group bookings

If your group exceeds the maximum allowed for a product, the booking needs to be requested via Viator’s Groups Department

Learn how to make a group booking →

Manage a booking

Need to edit or cancel a booking? You can easily do that directly from your account without needing to call our support team.

Learn how to manage a booking →

Claim a booking

If you were logged out or mayde a booking with the assistance of our telesales team, you’ll need to claim your booking

See how to claim a booking →

Making a booking

 In this guide, we’ll go through step-by-step where and how to make bookings on Viator’s Travel Agent Program. 

See how to make a booking →

Making a group booking

If your group exceeds the maximum allowed for a product, the booking needs to be requested via Viator’s Groups Department

Learn how to make a group booking →

Manage my booking

Need to edit or cancel a booking? You can easily do that directly from your account without needing to call our support team.

Learn how to manage a booking →

Claim a booking

If you were logged out or mayde a booking with the assistance of our telesales team, you’ll need to claim your booking

See how to claim a booking →

Reporting on your bookings

Commission and payments

This guide will take you through how you earn commission, when it gets paid out, and the different payout methods we accept. For host/admins, we’ll also walk through how to add payout details.

Learn more about commission and payments →

Your bookings and commission report

Easily report on and download your bookings and commission payouts directly from the “Bookings” section of your account. 

Learn more about bookings and commission reports →

Payout schedules

Commission is paid out the month following the completion of the booked activity. For example

  • You book a tour for your client in September 2020 for a date in October 2020
  • The traveler attends the tour in October 2020
  • Your commission for that tour will be disbursed to your agency in November 2020