Viator Travel Agent Resource Center

All the resources you need to grow your travel agent business in one place.

Getting Started on the Travel Agent Program

If you’re new to Viator’s Travel Agent Program, we’ll help you get onboarded as quickly as possible so you can start earning commission right away. We highly recommend viewing one of our on-demand webinars as well as familiarizing yourself with the below educational resources.

Host resources

Agency account registration

This guide for agency host/admins (or independent agents not affiliated with an agency) walks through how to create your agency’s account. 

See the guide →

Adding payout details

Learn more about how to add payout details, the payment types we accept, and how often we payout. 

See the guide →

Inviting members to join your host agency's account

This guide details account roles, how to invite other admins and advisors to your account, and what happens after you invite agents.

See the guide →

More host resources

Visit our Admin resource hub for more content specifically designed for agency admins and hosts. 

Admin resources →

Agent resources

Joining an agency account

This guide for advisors/agents goes through how advisors can join their agency’s Travel Agent Program account.

See the guide →

Navigating the Travel Agent Program

There are multiple ways to find the perfect tour or activity for your client. Watch our video as well as your guided walkthrough on how to navigate our site made with travel agents in mind.

See the guide →

Searching for products

With 300,000+ products, it’s not always the easiest to find the right thing to do for your client. We’ll walk you through the different ways to find and filter products to find the right fit.

See the guide →

Reserve Now & Pay Later

Reserve products with no commitment and no payment upfront, enabling your clients to save a spot on in-demand tours & activities.

Learn more →

Downloadable training guides

We’ve compiled all of our top tips into one place. Download any of the below documents to reference, print, or share with your agency.

How to sell experiences

How to sell experiences

Learn about the importance of adding experiences into every client’s itinerary. 

Viator Travel Agent Program 101

Viator Travel Agent Program 101

Unlock the Potential of the
Viator Travel Agent Program by learning the basics to get started.

Viator supply & categories

Viator supply & categories

View our product categories to help narrow down your client recommendations.

Viator supply quality

Viator supply quality standards

Feel confident when you book Viator experiences by reading our product quality standards.

"Share with Client" link 101

A quick guide to creating, sharing, and earning from your unique links, plus FAQs and best practices.

"Share with Client" link best practices

"Share with Client" link best practices

Increase your indirect bookings earning potential with these tips &
recommendations.

"Share with Client" link + social media

"Share with Client" link + social media

Social media boosts your earnings by extending your reach and creating a personal brand. 

Reserve Now & Pay Later

Reserve Now & Pay Later

Learn why agents & clients love this feature, plus how it works and how to manage payments. 

Looking for training resources that you can’t find here? Let us know and we’ll continue adding assets to this page.

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Making bookings on the Travel Agent Program

Making a booking

In this guide, we’ll go through step-by-step where and how to make bookings on Viator’s Travel Agent Program. 

See how to make a booking →

Group bookings

If your client’s group exceeds the maximum allowed for a product, the booking needs to be made via Viator Customer Service

Make a group booking →

Manage a booking

Need to edit or cancel a booking? You can easily do that directly from your account without needing to call our support team.

Learn how to manage a booking →

Claim a booking

If you were logged out or made a booking with the assistance of our telesales team, you’ll need to claim your booking

See how to claim a booking →

Reporting on your bookings

Commission and payments

This guide will take you through how you earn commission, when it gets paid out, and the different payout methods we accept. For host/admins, we’ll also walk through how to add payout details.

Learn more about commission and payments →

Your bookings and commission report

Easily report on and download your bookings and commission payouts directly from the “Manage bookings” and “Reports” sections of your account. 

Learn more about bookings and commission reports →

Payout schedules

Commission is paid out the month following the completion of the booked activity. For example

  • You book a tour for your client in September 2022 for a date in October 2022
  • The traveler attends the tour in October 2022
  • Your commission for that tour will be disbursed to your agency in November 2022