Viator Travel Agent Resource Center
All the resources you need to grow your travel agent business in one place.
Getting Started on the Travel Agent Program
If you’re new to Viator’s Travel Agent Program, we’ll help you get onboarded as quickly as possible so you can start earning commission right away. We highly recommend viewing one of our on-demand webinars as well as familiarizing yourself with the below educational resources.
Agency account registration
This guide for agency host/admins (or independent agents not affiliated with an agency) walks through how to create your agency’s account.
Adding payout details
Learn more about how to add payout details, the payment types we accept, and how often we payout.
Inviting members to join your host agency's account
This guide details account roles, how to invite other admins and advisors to your account, and what happens after you invite agents.
More host resources
Visit our Admin resource hub for more content specifically designed for agency admins and hosts.
Joining an agency account
This guide for advisors/agents goes through how advisors can join their agency’s Travel Agent Program account.
Navigating the Travel Agent Program
There are multiple ways to find the perfect tour or activity for your client. Watch our video as well as your guided walkthrough on how to navigate our site made with travel agents in mind.
Searching for products
With 300,000+ products, it’s not always the easiest to find the right thing to do for your client. We’ll walk you through the different ways to find and filter products to find the right fit.
Reserve Now & Pay Later
Reserve products with no commitment and no payment upfront, enabling your clients to save a spot on in-demand tours & activities.
Downloadable training guides
We’ve compiled all of our top tips into one place. Download any of the below documents to reference, print, or share with your agency.
How to sell experiences
Learn about the importance of adding experiences into every client’s itinerary.
Viator Travel Agent Program 101
Unlock the Potential of the
Viator Travel Agent Program by learning the basics to get started.
Viator supply & categories
View our product categories to help narrow down your client recommendations.
Viator supply quality standards
Feel confident when you book Viator experiences by reading our product quality standards.
"Share with Client" link 101
A quick guide to creating, sharing, and earning from your unique links, plus FAQs and best practices.
"Share with Client" link best practices
Increase your indirect bookings earning potential with these tips &
"Share with Client" link + social media
Social media boosts your earnings by extending your reach and creating a personal brand.
Reserve Now & Pay Later
Learn why agents & clients love this feature, plus how it works and how to manage payments.
Looking for training resources that you can’t find here? Let us know and we’ll continue adding assets to this page.
Making bookings on the Travel Agent Program
Making a booking
In this guide, we’ll go through step-by-step where and how to make bookings on Viator’s Travel Agent Program.
If your client’s group exceeds the maximum allowed for a product, the booking needs to be made via Viator Customer Service.
Manage a booking
Need to edit or cancel a booking? You can easily do that directly from your account without needing to call our support team.
Claim a booking
If you were logged out or made a booking with the assistance of our telesales team, you’ll need to claim your booking
Reporting on your bookings
Commission and payments
This guide will take you through how you earn commission, when it gets paid out, and the different payout methods we accept. For host/admins, we’ll also walk through how to add payout details.
Your bookings and commission report
Easily report on and download your bookings and commission payouts directly from the “Manage bookings” and “Reports” sections of your account.
Commission is paid out the month following the completion of the booked activity. For example
- You book a tour for your client in September 2022 for a date in October 2022
- The traveler attends the tour in October 2022
- Your commission for that tour will be disbursed to your agency in November 2022