How to Register for an Account on the Travel Agent Platform

Understanding account roles

Admin role

The admin role is perfect for agency hosts/admins. If you set up your agency’s account, you’ll automatically be designated as an admin, but you can always add more admins to the account. 

The admin role comes with special responsibilities and capabilities that the agent role will not have available to them, such as the ability to invite new agents and to add payout details. 

Agent role

The agent role is the ideal role for agents/advisors who will be making bookings on behalf of their clients. Agents will not be able to add payout details or invite new agents, but they will still be able to view their commission payouts and reports.

Agents/advisors will have to be invited by their admins in order to join the account. If you are an agent, please see this guide on how to join your agency’s account

Creating your agency account

Step 1

Navigate to https://travelagents.viator.com/ to sign up. You’ll be prompted to provide an email address.

Step 2

You’ll be prompted to create a password as well as to provide your name and phone number.

Now you've created your account!

Next steps include providing all the necessary information to get you started, like payout details and company information.

Setting up your agency account

You’ll be prompted to select whether you’re joining an agency or registering a new one. In this case, you’ll be creating a new agency account.

Now your initial account is set up and you are enrolled in the Viator Travel Agent Program. However, in order to get fully up and running, you’ll need to fill out your payment details, your tax details, and your company information.

Adding account settings

Step 1

Navigate to the “Account” section (located at the top left of the screen)

Step 2

From here, select “My Profile.”

Your name, email address, phone number, language preference and role should be prefilled, but if it is not, please go ahead and edit those.

We also ask you to provide your location. In the event we have to reach out to you, we’ll make sure that it’s within appropriate hours for your timezone.

Step 3

Now, navigate to the “Company Settings” tab and complete the Company Information if not already filled out.

Next Steps

Add payout details

In order to get paid your commission, you’ll have to fill out your payment details. You can do so by navigating to the “Finance” section of your account (located towards the top left of the screen) and follow these steps.

Invite users to your agency account

For information on managing users and inviting users, please see here.

Activate your account

After filling out all the necessary information in your account, don’t forge to activate your account!