Commission & Payments – Everything You Need to Know
How do I earn commission?
Before you start earning commission on all of our 395,000 products, you must complete your registration. If your the host/admin and haven’t started the registration process, you can start here. If you are an agent, please contact your host/admin about setting up an account for you.
Agents will earn commission on all of Viator’s products that are booked on travelagents.viator.com. Commission can be paid to your bank account or PayPal account.
For host agencies, commission is paid directly to the host account who is then responsible for disbursing payments to member agents.
Avoiding commission payout issues!
In order to receive commission, you must book on travelagents.viator.com. If you book on viator.com, we will be unable to tie the commission to your account. Always look at the URL to make sure you are in the right place!
How do I get paid out? How do I add payout details? (hosts/admins only)
After you register your account, you will be prompted to add payout details if you have not done so already. To add payout details, there are just a few simple steps to follow:
Fill out your basic details, including country, currency and where you want the funds deposited. Note: you will be able to change your payout currency in the future
If you choose to send your funds to PayPal, you’ll be redirected to their respective sites to fill out your information. In the screenshot above, we’ve highlighted what you’ll see if you select to have funds transferred to your bank account. Here, we’ll ask you for your billing address as well as your bank name, routing/SWIFT/IBAN number, account number, and account holder name.
Select which email you want to receive notifications about initiated payments. You can add up to 10 email addresses
When do I get paid out?
You have the ability to get payout notices to the email addresses on file when filling out your payout details. Depending on whether you chose your bank or PayPal as the payout account, you’ll be paid out at different times and after meeting thresholds.
|PayPal||Weekly||No minimum threshold|
Meeting minimum payout thresholds
If you choose to have your commission paid out to a bank account, you’ll have to hit a $50 minimum threshold for every payout. If you don’t meet the minimum threshold, your balance will carry over to the next month.
For host agency accounts, member commissions will roll up to the parent account. Once the combined commission total reaches $50, the host account will be paid.
When commission gets paid out
For bank transfers: commission is paid the first week of every month for bookings traveled through the previous calendar month (provided the amount is more than $50 USD). For example, you book a tour for your client in August 2019 for a travel date in October 2019. Your commission will be disbursed in November 2019.
For PayPal payouts: we send out payouts to you once a week for bookings that traveled during the previous week.
Viewing my commission payments
You can view your commission payments on the “Remittance Advice” within the finance section of your account. In this section, you can download payout reports and will be able to see the outstanding balance for your account, as well as any upcoming payment dates.
For more information about bookings and commission reports, please see our step-by-step guide.
Frequently asked questions
Does my commission expire?
No, your commission never expires and you do not need to claim your commission. As long as you are registered, you have completed your banking details, and are booking on travelagents.viator.com your commission should automatically be applied to your account.
Can I book on viator.com and still earn commission?
No, you cannot. In order to receive commission you must book on travelagents.viator.com
Can Viator pay commission without a bank to bank transfer or via PayPal?
We only payout through bank transfers or via PayPal. We are unable to payout commissions using any other method, such as by check.
Will I receive commission for cancelled bookings?
No, we do not pay commission on cancelled bookings. You will, however, receive commision for no-shows that are not cancelled.
If I am a member of a host agency, will I get paid directly?
Your host agency will get your commission payment and will disperse it out to you.
Who will commission payments come from?
Due to certain regulatory requirements, you may receive payments from different companies in our group. You may receive payments from Viator Limited, Viator, Inc., Viator Systems Pty Limited, and/or Owl Payments Limited. These are all companies within Viator’s corporate group. Each payment will have its own remittance, providing a clear breakdown of the booking and the associated commission.