Your Bookings and Commission Reports

If you signed up at https://travelagents.viator.com/, please click here to learn more about your bookings and commission reports. If you signed up at https://partners.viator.com/signup please proceed below.

When you book experiences for your clients on the Travel Agent Platform, you earn commission on every product on our site. Now, you can track your bookings and the commission associated with each in your agent profile under the “Remittance Advice” tab of the “Finance” section of your account.

Finding your commission payout (remittance) reports

Before you get started, make sure that you or your admin has completed the account and added payout details. Without a complete account or payout details, we will be unable to process commission payments. If you’ve done that, proceed with the following steps:

Step 1

Navigate to the “Finance” section of your account (located at the top left corner of the screen)

Step 2

Select the “Payouts” tab to view your payout information

From here, you’ll be able to download your monthly commission payout (remittance) reports. When you download reports, you’ll be able to see all the important details. Below is an example of a remittance report:

A few notes about how to read reports:

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VIATOR_REFERENCE

This number will be used if you need to call our customer service line for help. This number references that specific booking you’ve made and will help us quickly identify which booking you are calling about.

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TRANSACTION_AMOUNT and DECIMALS

“TRANSACTION_AMOUNT” represents the total price paid for that product and the “DECIMALS” field represents the amount of decimal places you have to move (from right to left). For example, a “TRANSACTION_AMOUNT” of 5097 would indicate that a total price of $50.97 was paid for that product.

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PRODUCT_CODE

This is the code we use to identify specific products on our site. If you ever want to find a product listing page, all you have to do it copy and paste the code into the search bar on travelagents.viator.com and the listing will appear.

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BOOKING_TYPE

Direct bookings are made by the travel advisor on the travelagents.viator.com platform.

Indirect Bookings are made by your clients on viator.com using your bookable link or widget.

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Wait a minute!

The instructions below are for legacy users who signed up at https://travelagents.viator.com/. If you signed up at https://partners.viator.com/signup, please view the instructions above.

When you book experiences for your clients in the Travel Agent Platform, you earn commission on every product on our site. Now, you can track your bookings and the commission associated with each in your agent profile under the Bookings and Commission tab. You’ll notice an additional column in the report called “Booking Type” – the booking will be noted as either direct or indirect. Indirect bookings are coming from the custom link now available on the platform, read more about this feature here

Where do I find my Bookings and Commission reports?

Step 1: Navigate to “Manage Account”

First things first – make sure you’re logged in at travelagents.viator.com.

Once you log in, you’ll go to “Manage account” to find your bookings and commission.

Step 2: Select “Bookings and Commission” tab

If you have an independent agent account, or a member of a host agency account, you’ll see your past and future bookings with your client’s names, their travel date, booking reference number, and commission earned for each booking. Independent agents can also download an Excel file with your commission reports by month. Member agent commission reports are done through the host agency account owner.

If you’re the owner of a host agency account, you’ll see the same information, with an additional column for agent name.

Downloading Reports

Download a CSV file report

You can also download reports and track employee bookings and commissions.

Your commission is paid the month following the client’s travel date and you’ll get an email notification when it’s been paid. For more information on commission and payments, see this article.

Deciphering Reports: Indirect and Direct Bookings

You’ll be able to see which bookings came from your Bookable Link or Widget in your “Bookings & Commission” report. Bookings made via the Bookable Link or Widget will be labeled as “indirect.”

To comply with privacy regulations, clients can choose not to send you booking details, but you will always be able to see the booking come through in your “Bookings & Commission” Report. We do recommend that your client shares their booking details with you.

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Direct Bookings

Direct bookings are made by the travel agent on the travelagents.viator.com platform

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Indirect Bookings

Indirect bookings are made by your clients on viator.com using your bookable link or Widget

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