Welcome to the FROSCH Resource Hub
We’ve created a dedicated resource hub for FROSCH travel advisors that will set you up for success on the Viator Travel Agent Program. Check back often for new articles, training, and product recommendations.
Join the Viator Travel Agent Program as a member of FROSCH
Create a Viator Travel Agent Program account as a member of FROSCH to start earning 12% on all Viator experiences.
Need help? Contact us for registration, login, and account setup questions:
Gain access to these benefits and much more!
FROSCH members earn 12%
Earn 12% commission on all products booked on travelagents.viator.com, from shore excursions to multi-day tours and everything in between.
Unmatched global supply
We have over 300,000 products across 2,500 destinations worldwide, so you’re sure to find something for every type of client and trip.
Reserve Now & Pay Later
Allow your clients to secure the activities they won’t want to miss without any commitment or payment needed at the time of booking.
With a Viator Travel Agent Program account, you gain access to products that your clients won’t find and you won’t be able to book anywhere else.
An exclusive promotion for FROSCH advisors
Apply code FROSCH10 at checkout to provide your clients with 10% off all bookings made through September 30, 2022. As a Viator Travel Agent, you will earn commission on the full retail price of your cart before the promotional code is applied.
*Please note: There is currently an error in the system after you apply the code that will show $0 commission. Please log into your account to see your correct commission amount.
One site, 300,000+ experiences your clients will remember
Our expansive global supply gives you the ability to find an experience that fits who your client is, whether they’re planning a solo trip or planning a trip with their family or friends.
When your client arrives in a new destination, they rely on your expertise to find the perfect story-worthy experience they will talk about for years to come. They want the option of a typical guided museum tour as well as unique experiences that let them explore a destination like a local. You can help them find both on Viator.
Booking tours and activities creates a well-rounded itinerary before your clients arrive in-destination. These experiences can be easy add-ons, like a private ground transfer from the airport, or can be higher-priced items that build excitement for an upcoming trip. The excitement continues even after they arrive: clients can take advantage of in-destination booking tools that empower them to research and book last-minute experiences on their own, while still earning you commission.
Sell experiences at every stage of the traveler journey
We have over 25 product categories that help travel advisors sell experiences to their clients at every stage of the traveler journey, from ground transfers and airport lounge passes to shore excursions and multi-day tours. Our product categories include:
- Air, Helicopter & Balloon Tours
- Airport lounge passes
- Classes & Workshops
- Cruises, Sailing & Water Tours
- Cultural & Theme
- Day Trips & Excursions
- Family Friendly
- Food, Wine & Nightlife
- Holiday & Seasonal Tours
- Luxury & Special Occasions
- Multi-day & Extended Tours
- Outdoor Activities
- Private & Custom Tours
- Shopping & Fashion
- Shore Excursions
- Shows, Concerts & Sports
- Sightseeing Tickets & Passes
- Spa tours
- Theme Parks
- Tours & Sightseeing
- Transfers & Ground Transport
- Unique Experiences
- Viator VIP & Exclusive Tours
- Walking & Biking Tours
- Water Sports
- Weddings & Honeymoons
Need some more inspiration?
Check out our Travel Guides and our Top Selling Destinations for product recommendations, tips, and more.
On-demand webinars to get you started
Maximize your commission by using your Share with Client link
In this webinar, we’ll:
- Give an overview of how the Share with Client link works
- Highlight how to generate your unique links
- How to report on bookings made via the Share with Client link
- Show you the different ways you can use your link in marketing materials and on social media
Reserve Now & Pay Later
In this webinar, we’ll:
- Show you where to find the new payment tool when booking Viator experiences for your clients
- Explain how to use this tool to increase your revenue
- Go over how to manage & report on Reserve Now & Pay Later bookings
Explore Travefy’s Integration with Viator
In this webinar, we’ll:
- Introduce you to both Viator and Travefy
- Show you how to make a booking on Viator
- Show you how to build an itinerary for your clients using Travefy
- Walk you through adding a Viator product into Travefy to easily access product photos, descriptions, and more
Making a booking
In this guide, we’ll go through step-by-step where and how to make bookings on Viator’s Travel Agent Program.
Manage a booking
Need to edit or cancel a booking? You can easily do that directly from your account without needing to call our support team.
Claim a booking
If you were logged out or made a booking with the assistance of our telesales team, you’ll need to claim your booking
Using Share with Client links
Our Share with Client link feature allows you to send unique links to your clients so they can book tours and activities themselves, while still earning your commission. With the ability to quickly generate Share with Client links for your homepage, for a destination or category, and for a specific product, you can use your link across a variety of marketing channels.
Reporting on your success
Commission and payments
This guide will take you through how you earn commission, when it gets paid out, and the different payout methods we accept.
Your bookings and commission report
Easily report on and download your bookings and commission payouts directly from the “Reports” section of your account.
Commission is paid out the month following the completion of the booked activity. For example
- You book a tour for your client in September 2022 for a date in October 2022
- Your client attends the tour in October 2022
- Your commission for that tour will be disbursed to your agency in November 2022
Frequently asked questions
If you embed a Share with Client link, do you have to update it regularly
No, your link never expires. For example, if you embed your link in your email signature, you will never need to update it. You can learn more about the Share with Client link here or in the webianr above.
Can I use my Share with Client link on my agency's website?
Yes, you can embed your link on your website. You can put your Share with Client link anywhere you would put a link, such as in emails, marketing materials, text messages, on social media, etc.
Is there a maximum amount of widgets/Share with Client links I can place on websites or social media?
No, there are no maximums. You can create as many links and widgets as you need.
Can anyone from my office retrieve a confirmation? And can they see the client's info?
Agency admins with the “Admin” role in your agency account can see all bookings, booking reference numbers, client info, booking status, and commission amounts across your agency. However, travel advisors with an “Agent” role will not be able to see other travel advisor’s booking or client information.
How does Viator ensure the quality of their supply/tour operators?
Viator is a marketplace and we do not exclude any tour operator from signing up. However, in order for a tour operators products to go live on our site, tour operators must adhere to strict standards and meet minimum requirements.
You also have the ability to communicate with tour operators directly.
Can I do a custom tour for clients? For example, if I have guests that want a private car pick from Venice cruise port to go to Rome.
Using the example, you can look for a private ground transfer between the two cities. In general, the level of customization will be dependent on the tour operator. Many tour operators offer different tour grades – there might be a basic version of the tour and there also might be a chance to upgrade to include food/drink, additional stops at attractions, or even custom pickup instructions.
Do you offer tours for clients during a cruise?
Yes, we have many shore excursion options for your clients. Explore our top-booked shore excursions here.
Need more help? Contact us!
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