A new and improved experience for travel advisors

We’ve put together an improved experience for our travel advisor community – and we’re excited to share it with you! While the booking experience will remain unchanged, we’ve made updates to enhance the administrative side of things.

So what’s new?

A new experience to manage your account

Now, both agency hosts/admins and travel advisors will manage their accounts in our newly updated and redesigned interface. Advisors will continue to make bookings on travelagents.viator.com. All administrative tasks, such as managing bookings, viewing commission payout information, etc. will be done directly in your account. 

You will use Tripadvisor to log into your account

Advisors will be using Tripadvisor login credentials. If they do not have a Tripadvisor account, they will need to create one. The Tripadvisor login feature is more robust and well-maintained throughout our organization, resulting in less login issues for you

There are new account roles (admin and agent role)

There are now two defined roles a user can have: admin or agent. We’ve put together a high-level comparison below:

More payout methods accepted

Agencies are now able to be paid out via a direct bank transfer, PayPal, or Payoneer. Adding, removing, or editing payout details can only be done by those with the admin role.

Easier ways to manage bookings

We’ve added in more functionality to manage your bookings. Now, advisors can add or remove travelers from the itinerary, change travel dates, cancel bookings, and more directly from their account without having to call our customer support team. See more information here.

New languages added! 

The administrative tool hosts/admins and advisors use will now be available in the following languages: English, Spanish, Portuguese, French, German, and Italian.

Easier ways to invite agents to join an agency account

We now have three self-service ways for hosts/admins to invite advisors to join their accounts. To learn more about them, see this guide

Is there anything I need to do?

Yes – we encourage you to log into your new account as soon as possible!

Even while many of us are waiting for travel to resume, it’s best that you log into your account now so that you’re ready for when clients are ready to travel again. Here’s how to log into your new account:

Step 1:

Go to travelagents.viator.com to log in as you normally would.

Step 2:

Click “Sign in” if you haven’t already

Step 3:

Follow the instructions on the popoup – click “Upgrade” button

Step 4:

Add a password or login with your Tripadvisor credentials