This suggested email template can be used by travel agents to let clients know that they’ll be requesting access to manage a booking made through their Share with Client Link. By communicating proactively, agents can ensure a positive experience with their clients and more quickly get access granted.
Feel free to adapt this template needed for your own clients.
Subject: I’d like to help manage your Viator booking
Email Body:
Hi [Client Name],
Thanks for booking your experience through my Viator link! I’ll be requesting access to handle all of the details with Viator on your behalf, so all you need to worry about is having a great time.
With your permission, I’ll be able to:
- Update traveler details (names, contact info, etc.)
- Modify the date, time, or number of travelers
- Manage payments, including credit card updates or balance payments
- Cancel or amend the reservation if plans change
- Communicate directly with the tour operator
- Access and resend your tickets
You’ll receive an email from Viator shortly asking you to approve this access—just click “Grant Access” in that message to give me permission.
As always, let me know if you have any questions. I’m here to make your trip as seamless and stress-free as possible!
Best,
[Your Name]
[Your Contact Info]
[Agency Name, if applicable]