We’re working on some exciting new features on the Travel Agent Platform, and to make these happen as smoothly as possible, we’re updating your agent IDs. Nothing will affect the way you currently use the booking platform, but if you’re a host agency, it may affect how you manage new and existing member agents.

The benefit: You will now be able to see your new account ID in the bookable links you share with your clients. Because of this, you’ll always be able to identify your link, and ensure you’ll earn commission.

*Note: changes apply only to agents who joined the travel agent program on or before October 3, 2018. 

 

What’s changing?

Your new ID will be called your account ID, which you can recognize as a series of letters and number starting with a “T”.

Changes for host agency accounts:

  • Manage Account Area (Log In > Manage Account)
    • Field for “Agent ID” will update to “Account ID”
    • You can view your member agents’ new account IDs when you view/edit member agents. You’ll be able to download a list of all new account IDs for members of your agency
  • Bookings and Commission
    • You’ll see the new account IDs when you download a bookings and commission report
  • Invite New Members of Your Agency
    • Send your new agency account ID to any new member joining your agency’s Viator account. *Old agency IDs will work, but we recommend using the new account IDs as a best practice
  • Bookable Link
    • Your account ID is visible in the URL, so you can always see who generated the link and who gets commission

 

Changes for members of host agencies and independent agents:

  • Manage Account Area (Log In > Manage Account)
    • Field for “Agent ID” will update to “Account ID”
    • Field for “Host agency ID” will update to “Agency account ID”
  • Bookable Link
    • Your account ID is visible in the URL, so you can always see who generated the link and who earns commission

 

Old bookable links you’re currently using will continue to work and commission will still be earned. 

 

If you have any questions about this change, please contact your agency’s account manager, or our customer service department at 1-888-651-9785.

 

 

[type=select]
[type=select]