Worry-free shore excursions

Many of Viator’s shore excursions are covered by our “Worry-Free” policy, so your clients can relax and focus on enjoying and exploring their destination.

Your client will be worry-free throughout their travels:

Worry-free shore excursions

Viator’s worry-free shore excursion policy gives your clients peace of mind while they enjoy their time on land.


24/7 global client support

Beyond the level of service you deliver, Viator offers 24/7 global support. There will always be a number for your client to call.

24-hour cancellation policy

Your client can receive a full refund on most experiences if they cancel at least 24 hours in advance.


Finding worry-free shore excursions is as easy as 1-2-3!

Learn how to find worry-free shore excursions as you explore with the instructions below.

Log into your account at travelagents.viator.com.

Type your destination into the search field, and click the page that appears below the search bar matching the country, region, or city you entered.

If you’ve already searched by location, you can filter by category by clicking: Tours, Sightseeing & Cruises, then Cruises & Sailing, and Shore Excursions.

Check the “Worry-Free Shore Excursions” box in the “Specials” section on the left side of the results page to see products covered by our policy.

You can always look for the “worry-free shore excursions” tag on the product page as you browse, too!

Look for the “worry-free shore excursion” tag

  • Look for the tag on product pages
    As you browse Viator experiences, products that display our “worry-free shore excursion” tag on the product page are covered by our policy.
  • What our worry-free policy means
    Products with our “worry-free shore excursion” tag offer extra support for your client if their ship misses a port-of-call, is delayed beyond the start time of their excursion, or if they are not returned to their ship on time. View our terms and conditions. 
  • Explore worry-free shore excursions
    We’ve made it easy for you to browse our covered collection of more than 1,500 experiences using the “worry-free shore excursions” filter for any destination. Ready to find your client’s next great adventure? Start your search at travelagents.viator.com!


Resources for planning the ideal cruise experience

Navigating shore excursions for your clients

In this guide, we’ll walk you through the process of finding, booking, and ensuring smooth trips for your clients.

Learn more >

Top-booked shore excursions in popular destinations

Explore our list of top shore excursion destinations and the top-booked Viator products in each destination.

Learn more >

Tools to share and sell experiences

From “share with client” links to Curated Lists, learn about tools to make travel planning a breeze.

Learn more >

Lunch & Learn: Worry-free Shore Excursions

It’s the height of booking season and we have some exciting updates on Worry-Free Shore Excursions that will help you get the most of Viator!. Join us for 30 minutes on  Wednesday, Jul 24, 2024, at 12 PM EST/9 AM PST!

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