Manage My Booking Feature: Self-Serve Booking Management

What does this tool help me do?

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Edit a booking

Such as changing dates or adding/deleting travelers

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Cancel a booking

To request a refund, please see here

Get tickets

You can access the ticket here.  You can download the ticket and forward it.

View tour info

Such as inclusions/exclusions, departure details, and cancellation policy

Where and how do I manage my booking?

Step 1

Login to your account here

Step 2

Navigate to the “Bookings & Commission” tab

To locate the booking, you have two choices:

Step 3a

Looking for the booking under the “Future Bookings” tab by clicking on the booking reference number

Step 3b

Enter the booking reference number into the search bar, then click “Manage booking” button

Note: if the booking reference number is in gray, it is an indirect booking (i.e. a booking made by a client) and can only be managed by the client

Step 4

Manage your booking! From this page you can get tickets, cancel a booking, or edit the booking.

Editing bookings

When editing a booking, you have a few options:

Change dates

Here, you can change the travel date. Note: there may be differences in price, and you will be alerted of price changes prior to confirming your change.

Update travelers

Need to add or remove someone from a tour? You can easily change traveler names and add or remove travelers here. Note: you will not be able to remove the lead traveler. To do so, you’ll have to cancel the booking and rebook.

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Change tour option

You may change the tour option here.  ‘Tour options’ are different options for the same tour and may include different start times, inclusions, pickup locations, etc.)

Note: you will not be able to edit a booking if the booking was marked as “All Sales Final” or if the booking is within the terms of the operator’s cancellation penalty.

Frequently Asked Questions

Can anyone else see my bookings?

Host agents have access to all bookings in their agency. Member agents have access only to their bookings.

Can I edit or cancel indirect bookings (i.e. bookings made by clients)?

You cannot edit bookings made by your clients. Only they can make changes to the booking and they will have to do so by calling the customer service number listed on the confirmation email to ticket.

How do I know if my booking is eligible for cancellation?

If the booking is eligible for cancellation, the ‘Cancel for Free by (DATE) button will show. When you click here, you will be taken to a secondary screen with the following:

  1. A drop-down to select the cancellation reason (required)
  2. The total amount paid
  3. The total refund amount, including the last four digits of the Credit Card to which the refund will be credited and the expected refund timeframe
  4. ‘Cancel Booking’ button to finalize the cancellation
How can I request a refund?
If you need to request a refund, please see here.
Do I need to download tickets?

You do not always need to download tickets and send them to clients. If mobile tickets are accepted (which will be indicated on the ticket) then clients can access tickets on their smartphones when in destination.

Can I remove the lead traveler from the booking?

You cannot remove the lead traveler from the booking.

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