Ask Us Anything

The Viator Partner Success team is here to help answer your questions. Ask us anything you want – whether it be about coronavirus, what’s new on Viator, or what our favorite quarantine activity is!

Ask us a question

Ask Us Anything: Tour Operator Quality Standards

Join Sean from our Las Vegas office as he answers your questions about tour operators and the new standards we’ve put in place to improve the quality of our marketplace.

In this video he’ll answer the following questions:

  1. How do you ensure that the tour companies you sell offer a consistent level of service?
  2. What would cause you to stop working with a company?
  3. How do you find out if a tour is running amid the COVID-19 pandemic?

Have questions you want to see us answer?

Submit your questions!

All Ask Us Anyting Videos

Ask Us Anything: Tour Operator Quality Standards

Presenter: Sean Swaving, from our Las Vegas, NV office

In this video we’ll answer:

  1. How do you ensure that the tour companies you sell offer a consistent level of service?
  2. What would cause you to stop working with a company?
  3. How do you find out if a tour is running amid the COVID-19 pandemic?

Ask Us Anything: COVID-19 Safety Features

Presenter: Bryan Kalarchik, from our Las Vegas, NV office

In this video, we answer:

  1. How will I know if a tour is open amid the COVID-19 Pandemic?
  2. Are tour operators following social distancing and safety guidelines?
  3. How can I search for experiences that have safety measures in place?

Ask Us Anything: Payouts & Commission

Presenter: Rocio Velazquez, from our Oxford, UK office

In this video, we answer:

  1. How can I track my bookings and commission?
  2. Why did I receive multiple payouts recently?
  3. Will you continue to offer twice-monthly payouts for bank post-COVID-19?
  4. What are the accepted payout methods?

Ask Us Anything: COVID-19 & Cancellations

Presenter: Steven Zembruski, from our Boston, MA office

In this video, we answer:

  1. Am I eligible for a refund on bookings affected by the coronavirus? What is the cancellation policy?
  2. How do I cancel a booking?
  3. When will international leisure travel to open up again?