Booking Groups on TAP
Earn commission on group bookings
If your groups exceeds the maximum allowed for a product on the site, the booking needs to be requested through Viator’s Groups Department. As a #ViatorAgent you will earn the same commission rates as you would on a standard booking, and commission is paid out in the same manner and schedule. There is no additional cost to you to work with our groups department for bookings.
Searching for products
Be sure to search on the travel agent booking site to ensure you’ll earn commission on the product. For this, logging in is optional since you’re only searching for products to include in the groups request form.
You can search for products in a variety of different ways – each individual product display page contains important information to look for:
- Price and availability
- Activity details
- Departure and return logistics
- User reviews
- Traveler photos
- Other important details
*NOTE: cancellation policies do not apply to group bookings as all sales are final and outlined in the contract you will receive/sign
Once you’ve chosen the product you want to book, keep the page open! You’ll need the URL from the product page to complete your group booking request.
Requesting a group booking via our web form
A link to the Group Services web form can be found on any product page when entering the amount of travelers, or in the footer of any of the Travel Agent Platform pages.
This new web form is specifically for travel agents and advisors to be able to request group bookings and get top priority in the groups department.
When completing the form, be sure to enter your registered email address in order for commission to be attributed to you. In the Desired experience block at the end of the form, add in the product page URL that you found before. Please allow 3 business days for first response as each group booking is unique.
The following product CANNOT accommodate group bookings:
- Shows (seating is not guaranteed to be together
- Alcatraz tours
- Hop-On Hop-Off – passengers not guaranteed to be together and cannot accommodate private tours
- International Spy Museum (10 or more passengers must go directly to the supplier)
The following products have LIMITED accommodations for group bookings:
- Duck tours – passengers not guaranteed to be together unless a private tour is booked at a higher rate
- Helicopter tours – groups will need to be split into different times for public and private tours
You can download a handy how-to guide on groups booking here!