Have you recently signed up for the Viator Travel Agent Platform? Not sure what it is? Maybe you’ve heard of it but want to know more before registering? Here are some answers to get you going!
So what is this Travel Agent Platform anyways?
Have you heard of Viator? Have you heard of TripAdvisor? If you know these two names in the industry, great! You’ve probably used TripAdvisor at some point in your travel or destination research. You may have even checked out some of the tours and activities offered on their site – these are all provided by Viator. We’ve been in the travel industry for over 18 years working to connect travelers all over the world to experiences in every destination. Now, Viator is working directly with travel agents! The Travel Agent Platform is a one-stop shop for agents who want to book tours and activities for their clients in-destination – all commissionable at 8%.
When you see our Travel Agents logo on the top left, you know you’re in the right spot!
That’s great, but what’s the big deal?
Well, we know agents have many booking options, and a lot of in-destination experiences have different commission rates depending on the product type, season, or supplier. When you book through the Viator platform, you’re guaranteed 8% commission no matter what kind of product you’re booking. That means shore excursions are at 8%. Ground transportation is at 8%. VIP tours are at 8%. You get the idea. Travel agents now have direct, commissionable access to the world’s largest marketplace of things to do.
What if you don’t have what my clients want?
Our product offering is currently at about 104,000 unique experiences in over 2,500 destinations worldwide. With a spread like this, you’re guaranteed to find something for any type of traveler. Have a client obsessed with food? We’ve got food tours! Have clients with children? We have kid friendly tours! There are category filters on the left side of the screen when you’re looking at destinations or attractions on the agent platform that help you narrow down your search. The VIP and Exclusive category is where you’ll find products only on Viator – a great way to impress your clients who are on the lookout for unique experiences. One of our top-selling categories is skip-the-line, because who wants to wait in line on vacation?
How does this work for me?
Agents who want to earn commission on in-destination experiences can register on our platform – independent agents, host agencies and their members can sign up. Once you’ve created your account with your banking details, you can start booking! Everything you book will earn 8% commission, automatically tracked to you, and paid directly to your bank account from us. Here’s an article with a bit more information on commission and payment. You and your clients are fully taken care of by our 24/7 customer support team – whether you need something pre-travel, in-destination, or when they get back. We know you take the best care of your clients, and we’ll take the best care of you.
Will the platform change?
We’re constantly evolving the platform – we listen to travel agent feedback and try to give you the best booking experience possible. New features coming soon include a booking dashboard where you can easily view your past and future bookings and track your commission, and profile specialization so you can get updates and product highlights specific to your area of expertise. One of the most anticipated features to come is a custom link you can send to your clients who may want to book for themselves. When they book through this link it will be tracked to your account and you can still earn commission!
How do we stay connected?
We have a growing community of global travel agents. If you want to stay in-the-know, join us on Facebook and Twitter for updates and discussion! Feel free to send us a message, tweet, comment, photo, etc, we’re always happy to chat about travel, and happy to hear any feedback from our #ViatorAgents! We also send out e-newsletters with product recommendations and information tailored to you. We’ll be letting you know which industry conferences we’re attending so we can meet in person!